Account Manager - Business Information

Company Description

At Coface we make trade happen everyday

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION :

To act as a trusted advisor to clients—combining industry insight, transparent communication, and solution‑oriented thinking. My mission is to consistently deliver value, anticipate client needs, and represent the organization with professionalism, integrity, and accountability.

MAIN RESPONSIBILITIES:

An Account Manager is responsible for owning, growing, and nurturing client relationships to ensure long‑term revenue, customer satisfaction, and strategic alignment between the client’s needs and the company’s solutions.

Core Responsibilities:

1. Relationship Management: An AM serves as the primary point of contact for clients, ensuring smooth communication and building trust. They maintain regular engagement to understand client goals, challenges, and expectations.

2. Revenue Growth & Upselling: They identify new business opportunities within existing accounts, including upselling, cross‑selling, and exploring additional service lines that align with the client’s evolving needs.

3. Client Retention: Account Managers work proactively to reduce churn by ensuring satisfaction, addressing issues quickly, and delivering consistent value. Their success is tied to strengthening long-term partnerships.

4. Solution Advisory & Problem Solving: They act as strategic advisors—helping clients maximize the value of the products/services, ensuring adoption, and providing guidance on best practices.

5. Coordination & Internal Alignment: AMs collaborate with product, finance, operations, and service teams to deliver seamless client experiences. They translate client feedback into actionable insights for internal teams.

6. Performance Monitoring: They track account health metrics—usage, satisfaction, payment behaviour, revenue trends—and ensure proactive intervention when risks appear.

7. Contract & Commercial Management: Account Managers handle renewals, pricing discussions, proposal preparation, and negotiations to protect revenue and maintain profitable relationships.

The position is required to be based in Mumbai due to the city’s strategic significance as India’s financial capital and its concentration of high‑value business opportunities.

Mumbai hosts the headquarters and key decision-making centers of major PSU banks, large corporates, NBFCs, fintechs, and global enterprises—making it a critical hub for client engagement and business development.

Being Mumbai‑based enables closer proximity to senior stakeholders, faster turnaround on client requirements, and greater visibility in industry networks and regulatory ecosystems.

It also allows the role to effectively capitalize on emerging opportunities across BFSI, corporate lending, risk intelligence, and business information services, thereby driving stronger revenue growth and deeper market penetration for the organization.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Commerce, Finance, or a related field. Master’s degree (MBA) in Sales, Marketing, or Business Management
•  3–5 years of experience in sales, business development, or account management (depending on     seniority of the position).Proven track record of meeting or exceeding sales targets. Experience managing client relationships and handling end to end sales.

1. CRM & Digital Tools Proficiency:  CRM platforms ability to manage pipelines, track client activities, and analyze account health.

2. Data Analysis & Reporting: Comfort with Excel (VLOOKUP, pivot tables, dashboards)Ability to interpret financial data, credit scores, and market indicators building periodic performance reports (quarterly reviews, account metrics)

3. Contract & Documentation: Handling & Reviewing commercial proposals, service agreements, SLAs understanding pricing models, renewal cycles, and compliance requirements

4. Relationship Management: Building trust with decision-makers and influencers maintaining regular engagement through reviews, calls, and value-add insights managing complex stakeholder dynamics

5. Negotiation & Retention Skills: Handling renewals, pricing discussions, and upsell opportunities managing objections with confidence and empathy ensuring long-term client loyalty

Additional Information

• Hybrid working model after the first month
• Great place to work: central and modern office
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care