We are seeking a French-Speaking Customer Service Representative to join our growing team in Braga, Portugal. This is an exciting opportunity to work onsite in the website technical solutions industry, helping customers with their technical queries and providing excellent service in a fast-paced, innovative environment. If you are passionate about technology, problem-solving, and customer service, this is the role for you!\n\nThe successful candidate will play a key role in assisting French-speaking customers with various technical issues related to website services. You will troubleshoot problems, provide guidance on the usage of website tools, and ensure customers receive timely, effective support. While previous experience in customer service or technical support is beneficial, it is not required. We value people who are eager to learn, adaptable, and able to thrive in a dynamic work environment.\n\nYou will be working onsite in Braga, providing assistance through multiple channels including phone, email, and live chat. As a key part of the team, your role will directly contribute to customer satisfaction and the overall success of the company.\n\nIn addition to providing customer support, you will receive comprehensive training, the necessary tools to perform your duties, and access to various career development opportunities. We pride ourselves on creating an inclusive and collaborative work environment that fosters growth and advancement.\n\nKey Responsibilities:\n* Provide high-quality customer service to French-speaking clients, assisting with technical issues related to website services and solutions\n* Troubleshoot technical issues, analyze customer queries, and deliver efficient solutions for website setup, configuration, and usage\n* Guide customers through technical steps, ensuring they understand and can fully utilize website features\n* Assist customers with website-related problems, including errors or performance issues, ensuring prompt resolutions\n* Document all interactions with customers using our customer relationship management (CRM) system for tracking and follow-up purposes\n* Escalate complex issues to appropriate teams when necessary, ensuring customer concerns are resolved as quickly as possible\n* Maintain confidentiality and adhere to data protection policies while handling sensitive customer information\n* Provide feedback to management about recurring issues or improvements that could enhance the customer experience\n* Work under pressure during peak times and handle multiple customer inquiries at once\n* Ensure customer satisfaction by resolving issues in a timely and professional manner\n* Collaborate with colleagues to share knowledge and help solve challenges to improve the overall customer experience\n* Assist customers with account settings, billing issues, website features, and general troubleshooting\n* Follow company guidelines while maintaining quality and consistency in customer service delivery