Subject Matter Expert | Alabang | Onsite | Shifting Schedule - TASQ Staffing Solutions | Career Page

Subject Matter Expert | Alabang | Onsite | Shifting Schedule

Muntinlupa, Metro Manila, Philippines

Job Openings Subject Matter Expert | Alabang | Onsite | Shifting Schedule

Are you ready to make an impact? Join as a Subject Matter Expert for a pioneering Tech Campaign in Alabang and jumpstart your career!

Key Responsibilities:

Understand customer issues and provide solutions.
Execute transactions as per prescribed timelines and follow all predefined procedures to meet SLA targets.
Ensure adherence to client and Infosys policies and guidelines.
Meet SLA and KPIs.
Handle escalation calls.
Utilize knowledge and experience with ticketing tools.
Display excellent customer service skills and capabilities.
Basic Operating System knowledge.
Proficiency in common Microsoft Office products and services.
Strong analytical ability.
Ability to navigate common user interface elements.
Good reading skillsability to understand ambiguous information, probe, and consolidate it into usable data.

Key Requirements:

Graduate of any 4-year course or completed the first year in college.
Experience in handling escalation calls.
Minimum of 2 to 3 years of work experience as an SME in BPO/shared services industry.
Excellent oral and written communication skills.
Strong problem-solving skills and ability to multitask.
Amenable to work in shifting schedules in Alabang.
Amenable to work onsite.

Employee Benefits:

Quarterly Performance Bonus.
24 leaves annually.
Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire.
Outstanding career development opportunities and fast-track career progression.
Enjoy a fair work-life balance.
Learning and Development Trainings.
We value Inclusion and Diversity.
Great Place to Work certified.

Subject Matter Expert