About the Role:

As our Workplace Experience Specialist, you will own day-to-day operations for our New York City office and lead event planning and execution for Employee Resource Groups (ERGs) across the company. You’ll partner closely with ERG leaders and cross-functional teams to deliver high-impact, inclusive experiences that strengthen culture and community.

In addition to ERG programming, you will manage onsite operations, vendor partnerships, and workplace logistics to ensure a seamless and welcoming environment for employees and guests.

This role is full-time, exempt, and reports to the Director, Workplace Experience & Operations. Regular in-office presence is required in our SoHo office, with occasional travel to other locations as needed.

Role Responsibilities:

Office Operations:

- Lead day-to-day workplace operations in New York, serving as the primary point of contact for onsite employee and guest experience
- Oversee office facilities, including maintenance, repairs, and property management coordination
- Proactively manage workplace spend and inventory to maintain office readiness at all times
- Identify and resolve operational challenges proactively, scaling processes to drive efficiency and consistency as we grow.
- Manage timelines, logistics, vendors, and budgets to deliver programs on time and within scope
- Support additional offices and broader PX initiatives as needed

ERG Programming:

- Partner closely with ERG leaders and cross-functional teams to translate vision into inclusive experiences that strengthen our culture
- Lead the planning and execution of large-scale initiatives, summits, and activations - managing all timelines, logistics, and vendors
- Track program outcomes and use data to improve future initiatives

What Success Looks Like:

The NYC office operates smoothly and proactively
Teams feel supported and excited to work onsite
ERG events are well-executed and provide value to our employees
Communication is handled in a timely and professional fashion
Workplace processes are scalable and continuously improving

Minimum Requirements:

2+ years of experience in an administrative, office management, hospitality, or event management role
Service-oriented and customer-centric; you are deeply customer-centric and enjoy creating positive, memorable experiences for others.
Agile and Tech-Savvy, you thrive in fast-moving, ambiguous environments and are comfortable learning new systems, including AI tools, to work smarter
Bias for Action, you are a proactive, dependable teammate who can manage the NYC hub and ERG logistics with high autonomy.

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $87,029 - $102,387. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.