About the Role:

As our Workplace Experience Specialist, you will own day-to-day operations for our New York City office and lead event planning and execution for Employee Resource Groups (ERGs) across the company. You’ll partner closely with ERG leaders and cross-functional teams to deliver high-impact, inclusive experiences that strengthen culture and community.

In addition to ERG programming, you will manage onsite operations, vendor partnerships, and workplace logistics to ensure a seamless and welcoming environment for employees and guests.

This role is full-time, exempt, and reports to the Director, Workplace Experience & Operations. Regular in-office presence is required in our SoHo office, with occasional travel to other locations as needed.

Role Responsibilities:

Office Operations:

• • Lead day-to-day workplace operations in New York, serving as the primary point of contact for onsite employee and guest experience
  • Oversee office facilities, including maintenance, repairs, and property management coordination
  • Proactively manage workplace spend and inventory to maintain office readiness at all times
  • Identify and resolve operational challenges proactively, scaling processes to drive efficiency and consistency as we grow.
  • Manage timelines, logistics, vendors, and budgets to deliver programs on time and within scope
  • Support additional offices and broader PX initiatives as needed

ERG Programming:

• • Partner closely with ERG leaders and cross-functional teams to translate vision into inclusive experiences that strengthen our culture
  • Lead the planning and execution of large-scale initiatives, summits, and activations - managing all timelines, logistics, and vendors
  • Track program outcomes and use data to improve future initiatives

What Success Looks Like:

• The NYC office operates smoothly and proactively
• Teams feel supported and excited to work onsite
• ERG events are well-executed and provide value to our employees
• Communication is handled in a timely and professional fashion
• Workplace processes are scalable and continuously improving

Minimum Requirements: 

• 2+ years of experience in an administrative, office management, hospitality, or event management role
• Service-oriented and customer-centric; you are deeply customer-centric and enjoy creating positive, memorable experiences for others.
• Agile and Tech-Savvy, you thrive in fast-moving, ambiguous environments and are comfortable learning new systems, including AI tools, to work smarter
• Bias for Action, you are a proactive, dependable teammate who can manage the NYC hub and ERG logistics with high autonomy.

Compensation: 

• At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $87,029 - $102,387. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.