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HR Help Desk Executive (Mandarin Speaker)
West Bank, West Bank
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Job Openings HR Help Desk Executive (Mandarin Speaker)
About the job HR Help Desk Executive (Mandarin Speaker)
Position: HR Help Desk Executive (Mandarin Speaker)
Location: Penang, Malaysia (On-site)
Working Hours: 8:00 AM – 5:00 PM
Salary: Up to RM 5,500
Age Requirement: Max 25 years old
Job Description
We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.
Key Responsibilities
• Handle HR inquiries via chat, email, or phone in Mandarin and English
• Provide support on HR policies, employee records, payroll, and benefits
• Resolve issues or escalate complex cases to the relevant HR teams
• Maintain accurate documentation of employee interactions
• Ensure service quality and response time meet company standards
• Support administrative HR tasks when required
Requirements
• Fluent in Mandarin and English (spoken & written)
• Minimum 1 year experience in Customer Service / Help Desk / HR support
• Strong communication and problem-solving skills
• Detail-oriented and able to work in a fast-paced environment
• Basic understanding of HR processes is a plus
• Willing to work on-site in Penang
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Position: HR Help Desk Executive (Mandarin Speaker)
\nLocation: Penang, Malaysia (On-site)
\nWorking Hours: 8:00 AM \u2013 5:00 PM
\nSalary: Up to RM 5,500
\nAge Requirement: Max 25 years old
\nJob Description
\nWe are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.
\nKey Responsibilities
\n\t\u2022\tHandle HR inquiries via chat, email, or phone in Mandarin and English
\n\t\u2022\tProvide support on HR policies, employee records, payroll, and benefits
\n\t\u2022\tResolve issues or escalate complex cases to the relevant HR teams
\n\t\u2022\tMaintain accurate documentation of employee interactions
\n\t\u2022\tEnsure service quality and response time meet company standards
\n\t\u2022\tSupport administrative HR tasks when required
\nRequirements
\n\t\u2022\tFluent in Mandarin and English (spoken & written)
\n\t\u2022\tMinimum 1 year experience in Customer Service / Help Desk / HR support
\n\t\u2022\tStrong communication and problem-solving skills
\n\t\u2022\tDetail-oriented and able to work in a fast-paced environment
\n\t\u2022\tBasic understanding of HR processes is a plus
\n\t\u2022\tWilling to work on-site in Penang
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