EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Renewal Manager is responsible for managing the end‑to‑end contract renewal cycle for existing customers. The role ensures timely renewals, accurate processing of documentation, proactive customer engagement, and seamless coordination across sales, operations, and finance. This position plays a key part in protecting recurring revenue, improving retention rates, and maintaining high customer satisfaction.

As the Renewal Executive, you will:

1. Renewal Management & Customer Engagement

Manage the complete renewal lifecycle for assigned customer accounts.
Proactively engage customers ahead of renewal timelines to understand their requirements, product usage, and potential concerns.
Lead renewal discussions, gather necessary information, and resolve customer queries to ensure successful and timely renewals.
Identify opportunities for upgrades, cross-sell, and account expansion, and collaborate with Sales teams or partners to drive additional revenue.

2. Renewal Pipeline Management

Maintain an accurate and up-to-date renewal pipeline within the CRM system.
Track renewal progress, update opportunity statuses, and document all customer interactions in a timely manner.
Ensure consistent follow-ups to drive pipeline movement and achieve closure targets.

3. Customer Communication & Campaign Support

Support and execute renewal reminder campaigns and customer outreach initiatives.
Conduct follow-ups via calls and emails, ensuring responses are tracked and managed effectively.
Monitor campaign performance and provide insights and reports to relevant stakeholders.

4. Commercial Coordination & Documentation

Prepare and issue accurate renewal quotations and contracts.
Review and validate Purchase Orders (POs) to ensure alignment with agreed terms.
Coordinate with Finance and Operations teams for timely invoice generation and processing.
Track delivery of products/services (if applicable) and obtain customer confirmation.
Maintain complete and organized documentation for all renewal-related transactions.

5. Reporting & Record Management

Maintain detailed records, including call logs, renewal trackers, and customer communications.
Prepare and share regular reports (weekly/monthly) on renewal pipeline status, closures, customer engagement, and outstanding items.

Key Performance Indicators (KPIs)

Renewal / retention rate
Timeliness of renewal closures
Accuracy and hygiene of renewal pipeline
Quote-to-order conversion rate
Accuracy in PO and invoice processing
Customer satisfaction during renewal interactions

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Renewal Executive :

Required Skills & Qualifications

1–3 years of experience in renewal management, inside sales, or customer success roles.
Strong verbal and written communication skills, with the ability to effectively coordinate across teams and stakeholders.
Good understanding of renewal workflows, sales processes, and CRM systems.
High attention to detail with strong organizational and follow-up capabilities.
Proficiency in Microsoft Excel and familiarity with ERP systems.
Strong analytical and reporting skills, including experience managing renewal pipelines, tracking overdue renewals, and preparing status dashboards.

Personal Attributes

Customer-focused mindset with a positive and proactive approach.
Highly organized and process-driven, with the ability to manage multiple priorities.
Strong sense of ownership, accountability, and commitment to results.
Ability to multitask and perform effectively in a fast-paced, dynamic environment.

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.