Freelance Latin AmericaFreelance Latin America

IT Level 2

Added 5 days ago

Description

We are seeking a skilled IT Support Technician (Level 2) to join a fast-paced professional services team. In this role, you will handle escalated technical issues, support infrastructure environments, and collaborate on IT projects. This is a great opportunity for someone with MSP experience who enjoys problem-solving and working across modern cloud and network environments.

Duties / Task to perform

  • Handle escalated service tickets from Level 1 technicians
  • Troubleshoot issues across Windows Server, Microsoft 365, Entra ID, Azure, and networking environments
  • Support Azure Virtual Desktop environments, including host pools and session hosts
  • Assist with infrastructure projects, migrations, and deployments under Level 3 guidance
  • Execute project-related tasks following documented runbooks and playbooks
  • Deploy cybersecurity tools and maintain baseline configurations
  • Document all work, solutions, and processes for knowledge sharing and ongoing support

Requirements

  • Strong experience with Windows Server (Active Directory, GPO, DNS, DHCP)
  • Proficiency in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
  • Experience with Entra ID (Conditional Access, MFA)
  • Basic administration knowledge of Microsoft Azure
  • Hands-on experience with Azure Virtual Desktop (AVD) environments
  • Solid networking knowledge (firewalls, VPNs, VLANs, Meraki)
  • Experience with tools such as ConnectWise Manage, Hudu, ImmyBot, and NinjaOne
  • MSP (Managed Service Provider) experience strongly preferred
  • Strong troubleshooting and problem-solving skills
  • Ability to follow structured workflows, runbooks, and documentation standards

Schedule & availability

Monday through Friday, 8:00 AM to 5:00 PM (GMT -5-00) Eastern Time (US & Canada), Bogota, Lima

Benefits

  • Fully remote work environment
  • Stable, long-term collaboration
  • Clear scope of responsibilities and structured workflows
  • Training and onboarding support
  • Opportunity to work with international teams
  • Exposure to modern tools and professional processes
  • Supportive and collaborative work culture
  • Opportunity for skill development and career growth