Description

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a IT Service Management Specialist to join our UniQue team.

What will you be doing in this role?

Coordination between the project team and the service support team.
Organization, implementation and maintenance of IS Support.
IS service management.
Provide users with the required information and manage the information sites.
Management and follow-up of users’ requests.
Participation in user, service and project meetings.
User guidance and information for financial information systems.
Follow-up of service quality.
Management of incidents related to information systems, organization of the reporting.
Conception and organization of user documentation for information systems.
Maintain Knowledge Database.

Requirements

What will you be bringing to the team?

Master's degree in IT with minimum 11 years of relevant experience (or Bachelor's degree and minimum of 15 years relevant experience).
Knowledge in end user assistance or support of information systems.
Good knowledge of ITIL.
Good reporting skills.
Proven knowledge in end user assistance or support of information systems.
Excellent interpersonal communication skills to interact with users.
Problem-solving skills, with the demonstrated ability to resolve situations utilizing knowledge of standard deployment and release policies.
Knowledge of IT-systems like ABAC, SAP would also be an advantage.
Proficiency in English at a C1 level.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.