Technical Customer Support Specialist\n--------------------------------------\n\nGerman & English Speakers\n\nLocation: Lisbon, Portugal – Oriente (On‑Site)\n\nStart Date: 19 February 2026\n\nContract Type: Fixed‑Term Contract (CDD) – 6 months\n\n### About the Role\n\nAre you passionate about digital marketing, websites, and online solutions?\n\nJoin a global leader in the Search Engine & Website Solutions industry as a Technical Customer Support Specialist. In this role, you will support German‑speaking customers, helping them build, manage, and optimize their online presence.\n\nYou will act as a trusted advisor, delivering high‑quality customer support via phone, email, and chat.\n\n### Work Schedule\n\n* Monday to Friday: Rotational shifts between 06:00 – 22:00\n* Days off: Saturday & Sunday\n* Early shift support (06:00 start):\n * Uber transportation covered up to €25.00\n\n### Key Responsibilities\n\n* Provide technical customer support for Website Solutions via phone, email, and chat\n* Assist customers with website tools, digital products, and online services\n* Identify customer needs and recommend suitable technical or digital solutions\n* Ensure timely follow‑up and resolution of customer requests\n* Collaborate with internal teams to deliver seamless support\n* Maintain high service quality and customer satisfaction levels\n\n### Candidate Requirements\n\n#### Language Skills\n\n* German: C1/C2 (mandatory)\n* English: B2 or higher\n\n#### Experience & Knowledge\n\n* Mandatory experience or strong knowledge in:\n * Digital Marketing and/or\n * Web Design / Website Solutions\n* Strong interest in digital products and online technologies\n\n#### Skills\n\n* Excellent communication and problem‑solving abilities\n* Strong customer‑focused mindset\n* Ability to work in a fast‑paced, technical environment\n* Comfortable using multiple digital tools and platforms\n\n### Salary & Benefits\n\n* Base Salary: €1,100 per month (paid over 14 months)\n* Performance Bonus: €180 per month (paid over 12 months)\n* Welcome Bonus: €3,000\n\n#### Additional Benefits\n\n* Meal allowance: €7.63 per working day\n* Health insurance: From day 1\n * Monthly contribution applies; free after 6 months\n* Uber transportation for early shifts\n* Continuous training and career development opportunities\n\nImportant Notes\n\n* The Welcome Bonus is paid in 12 monthly installments during the first year of employment\n* Each installment is conditional on less than 6% unjustified absenteeism in the previous month\n* The welcome bonus must not be presented as part of the fixed monthly salary\n* From December onwards, there is no retention bonus for Search Engine & Website Solutions projects\n\n### Hiring Process\n\n1. Application Review\n2. Language Assessment (German & English)\n3. Client Interview(s)