Role Overview: The IT Systems SPOC at CPrime will serve as the single point of contact for Projector PSA and Salesforce platforms, ensuring seamless integration with Microsoft 365 and related systems. This role supports CPrime’s global delivery, finance, and sales teams by maintaining system integrity, accurate data flow, and reliable integrations.

Key Responsibilities

Projector PSA (CPrime Core System)

• Act as the primary IT SPOC for Projector PSA across CPrime.

• Manage user lifecycle (onboarding, offboarding, role and access updates).

• Maintain employee records, engagements, rate cards, RDC mappings, and utilization data.

• Troubleshoot issues related to projects, revenue recognition, cost tracking, and reporting.

• Partner with Finance and Delivery leadership to support audits and compliance needs.

• Ensure data accuracy post Salesforce → Projector migrations.

Salesforce Integration & Support

• Support Salesforce integrations with Projector PSA.

• Validate opportunity readiness (Closed Won status, mandatory fields) before sync.

• Investigate and resolve missing or failed engagement transfers.

• Liaise with Salesforce administrators and Sales Operations teams.

Microsoft Accounts & Identity Management

• Administer Microsoft 365 / Azure AD user accounts, licenses, groups, and roles.

• Conduct periodic access reviews and ensure compliance with CPrime security policies.

• Support authentication, MFA, and identity-related issues across global users.

• Coordinate access requirements for integrations and service accounts.

API & System Integrations

• Support and monitor API integrations between Salesforce and Projector PSA, and Microsoft services and third-party SaaS platforms.

• Understand integration flows, authentication mechanisms, and data dependencies.

• Coordinate with vendors and internal teams for fixes and enhancements.

Documentation & Process Ownership

• Create and maintain SOPs, runbooks, and system documentation (Confluence).

• Document integration logic, known issues, and operational workarounds.

• Support audit requests with system reports and access logs.

 Stakeholder & Global Coordination

• Act as a liaison between IT, Finance, HR, Sales, and Delivery teams.

• Provide clear updates on issues, timelines, and resolutions.

• Support global CPrime teams across US, India, Australia, and other regions.

Required Skills & Qualifications

Technical

• Strong hands-on experience with Projector PSA.

• Working knowledge of Salesforce (support and integration perspective).

• Good understanding of Microsoft 365 / Azure AD administration.

• Experience with API integrations, data sync, and authentication models.

• Familiarity with SaaS-based enterprise systems.

Functional

• Strong troubleshooting and analytical skills.

• Ability to understand finance, delivery, and sales workflows.

• Experience supporting audit and compliance requirements.

Soft Skills

• Excellent communication and stakeholder management skills.

• Process-oriented with strong documentation mindset.

• Ability to own systems end-to-end as a SPOC.

Nice to Have

• Exposure to PSA, ERP, or finance systems.

• PowerShell or automation experience.

• Prior experience supporting global teams.

What We Believe In

At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.

 

Equal Employment Opportunity Statement   

Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.