CX Trainer - Freelance (Thailand)

We are growing! we are currently looking to hire a Freelance CX Trainer in Thailand!\n\nWhat you will be doing:\n* You will join a dynamic and fast paced environment and will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track.\n \n Responsibilities include:\n* Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams\n* Liaising with the Project Manager and team to determine training needs, objectives and schedule training sessions\n* Supporting in designing effective training programs and contents\n* Delivering training sessions in class and/or online (Retail programs, workshops, Coaching…) and creating vivid and dynamic environment to impact mindset change and equipping the participants with relevant skills and knowledge\n* Inspiring participants through different methodologies (discussion, demonstration, game and story)\n* Able to coach (on floor or online)\n\nWhat you will bring along:\n\n* Strong luxury retail background and insight (Skincare, Perfume & Makeup is preferred)\n* Minimum 5+ years’ experience in related to service excellence, CX and training field\n* Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team\n* Experienced in conducting learning activities with different interactive methods\n* Excellent communication skills with proficient language skills in Thai & English.\n* Able to develop training material and activities is a plus