Responsibilities

• Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
• Identify customers’ needs to achieve customer satisfaction
• Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist

Requirements

• Proficiency speaking and writing in Vietnamese and English
• Computer literacy
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
• Stable internet connection

We offer

• Working for a dynamically growing company
• Trainee period
• Opportunity to work remotely
• 12 shifts of annual leave per year
• 8 shifts of sick leave per year
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)