About Aspira

For more than 40 years, Aspira has been the market-leading provider of software and services that help public agencies protect natural and cultural resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors.

We share our client partners’ mission: to steward resources for future generations, create opportunities for genuine enjoyment of the outdoors today, and expand access so more people can experience its benefits.

Aspira is transforming its technology and service model to give agencies more capacity and insight—streamlined tools, smarter automation, and better connections with their communities. Our goal is simple: make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest.

Position Purpose and Impact

The Aspira Corporate Desktop Support Engineer provides technical assistance to customers regarding various hardware and software applications with a primary focus on troubleshooting and diagnosing different technical issues, assessing, and understanding user needs and issues, and recommending technical fixes to customers.

Responsibilities

Provide desktop/software/peripheral support for computers and peripheral devices.
Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation
services in support of computers, applications, peripherals, and devices.
Resolve Tier I (phone and remote support) and Tier II (touch-labor) service tickets dealing with
desktop support.
Provide responsive automation and network service support for customers requiring the
restoration of normal operational service and those with operational questions or service
needs.
Respond to issues involving customer desktop hardware and software.
Resolve issues such as print queue management, network connectivity and login credentials,
virus and adware detection, operating system navigation and control panel tools and desktop
application issues.
Application support and analysis uses industry standard principles to improve current processes
and respond to customer input and feedback.
Develop, maintain, and install Operating System image for end user devices.
Install software updates, security updates, vendor patches, IA vulnerabilities, and related
activities to end-user devices.
Write training manuals and train computer users in how to use new hardware and software.
Oversee the daily performance of a company's computer systems and evaluate software
programs with regard to their usefulness.
Represents the Aspira Information Technology department professionally. Fostering respect, a
teamwork spirit, and maintains a work and telecommute environment that can be described as
neat, pleasant, and approachable.
Promotes Aspira corporate and business policies and procedures and the quality of its products
and reputation by maintaining the privacy and confidentiality of information, protecting the
assets of the organization, acting with ethics and integrity, reporting non-compliance, and
adhering to applicable laws and regulations.
Readily facilitate position within a 24/7/365 client environment, observing a flexible schedule as
needed; including evening or weekend hours, and remaining available to support the
department with other duties as assigned.

Desired Qualifications

Knowledge of computer software, operating systems, hardware and networking.
Excellent verbal and written communication skills.
Good problem-solving and critical-thinking skills.
Able to work in a team as well as independently.
Experienced in providing professional and courteous customer service.
Ability to read and analyze data
Communicate effectively to clients in person, over phone or thru other means of electronic media
Ability to operate general office equipment
Lifting and carrying office supplies and materials weighing up to 10 pounds can occur regularly in this role

Desired Education and Experience

Associate degree in computer science, information technology, or other related discipline with
Bachelors preferred.
2 – 4 years’ experience within a Desktop Support Technician or Desktop Support Engineer
position within a medium sized company with both an onsite and remote workforce.
3 – 5 years’ experience in both technical and customer service areas.
Experience with software as a service (SaaS) and other software hosting protocols.
5 years’ experience within a technical position working with Microsoft Windows 10.
3 years’ experience within a technical position working with Mac OS.

Desired Hardware and Software Competency

A+ or Network + certification
MCSA certification
Windows certification.