Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions.

Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients.

We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!

We are seeking a Medior IT Support Specialist who will play a key role in supporting daily IT operations and ensuring a reliable and secure IT environment. The role involves hands-on administration, user support, and contributing to the efficient operation of modern workplace technologies.

The ideal candidate has solid technical experience, a proactive mindset, and is comfortable working both independently and as part of a team. You will be involved in troubleshooting complex issues, supporting cloud and on-prem environments, and contributing to process improvements, while ensuring adherence to IT security and data protection best practices.

Responsibilities

Administration and management of Microsoft 365 environments, including Entra ID (Azure AD) and related admin portals
Hands-on experience with Microsoft Intune for device and policy management
Strong knowledge of Active Directory (on-premises and hybrid environments)
Monitoring and security management using Microsoft Sentinel and Microsoft Defender
Management of Apple Business Manager and integration with enterprise environments
Scripting and automation using PowerShell
Administration of Windows Server environments and infrastructure
Virtualization management using Hyper-V
Implementation and maintenance of device compliance and configuration policies
Management of Azure resources, including deployment, configuration, and optimization
Oversight of Microsoft licensing structures and optimization of license usage

Requirements

3–5 years of experience in IT support or systems administration
Strong hands-on experience with Microsoft 365 environments (Exchange Online, Teams, SharePoint), including troubleshooting and administration
Solid, practical knowledge of Entra ID (Azure Active Directory), including user lifecycle, access control, and conditional access policies
Proven experience with Microsoft Intune, including device enrollment, compliance policies, configuration profiles, and application deployment
Strong understanding of Active Directory in both on-premises and hybrid environments, including synchronization (Azure AD Connect)
Confident experience supporting and troubleshooting Windows client and Windows Server environments
Hands-on experience with Microsoft Defender and Microsoft Sentinel for monitoring, alert handling, and basic incident response
Ability to independently investigate, analyze, and escalate security incidents when required
Good understanding of IT security best practices and enterprise security principles
Experience managing the full lifecycle of end-user devices (provisioning, maintenance, decommissioning)
Practical experience with Apple Business Manager and integration with MDM solutions is an advantage
Working knowledge of virtualization technologies, particularly Hyper-V
Experience with Microsoft Azure resource management, including deployment, configuration, and basic optimization of services
Ability to support and troubleshoot cloud-based infrastructure components
Solid PowerShell scripting skills, with experience automating administrative and operational tasks
Ability to improve efficiency through scripting and process automation
Good understanding of Microsoft licensing models, with the ability to review and optimize license usage
Strong problem-solving skills with the ability to handle more complex technical issues independently
Effective communication skills with both technical and non-technical stakeholders
Customer-focused mindset with a proactive approach to issue resolution
Ability to work independently, prioritize tasks, and manage multiple requests in a dynamic environment

Advantages

Certifications such as ITIL, CISSP, CISM, or similar
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
Microsoft Certified: Azure Fundamentals (AZ-900)

Why we think you will love working here:

With us you count as a person, our doors are always open.

We live the Qualysoft Team Spirit and stand for transparency!

Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.