We are looking for a highly analytical and risk-sensitive P2P Risk Control Operation Specialist to join our team in Kuala Lumpur. This role focuses on safeguarding the P2P trading ecosystem by handling disputes, appeals, and fraud prevention. You will play a key role in mediating customer complaints, investigating suspicious activities, and continuously optimizing risk controls to maintain a secure, fair, and trustworthy P2P platform.

Key Responsibilities

1. Monitor P2P risk operations: handle appeals, complaints, and disputes professionally (full investigation, evidence review, mediation, and final decision-making).
2. Manage risk for fiat deposit & withdrawal : monitor local and SEA payment channels (bank transfers, e-wallets, etc.), detect suspicious fiat flows, handle payment-partner issues, and resolve related disputes.
3. Oversee risk control for on-chain crypto deposits & withdrawals : perform blockchain transaction analysis, address screening, anomaly detection, and fund tracing.
4. Identify fraud patterns across P2P, fiat, and on-chain activities; analyze cases and propose risk control optimizations and preventive measures.
5. Develop and update risk policies, rules, and workflows for all areas (P2P, fiat, on-chain, KYC).
6. Collaborate closely with Compliance, Customer Service, Product, Legal, Payment Operations, and local regulators/partners.
7. Prepare regular risk reports, dispute statistics, fraud trend analysis, and insights for management.
8. Stay updated on Fintech regulations, payment methods, and emerging fraud techniques in crypto.