Workforce Manager | Day Shift | Onsite | Pasay City - TASQ Staffing Solutions | Career Page

Workforce Manager | Day Shift | Onsite | Pasay City

Pasay City, Metro Manila, Philippines

Job Openings Workforce Manager | Day Shift | Onsite | Pasay City

Work Setup: 100% Onsite
Work Location: MOA PasayWork Schedule: M-F, 5am-4pm - can change depending on the business need (AU Program)

Responsibilities:

Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.
Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all times
Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance
Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accounts
Drives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions
Protects the organizations assets thru upholding the principles of the Quality Information Security Management System
Serves as the main point of contact for all WFM concerns

Requirements:

Candidate must possess at least a Bachelors/College Degree
3 years minimum experience as Workforce Manager
Excellent skills in forecasting, scheduling and real-time time management a must
Strong organizational skills to ensure critical timelines are met
Accuracy and attention to details a must in this role
Strong presentation skills
Detail oriented with ability to deliver project deliverables with little supervision
Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
Flexible and willing to work in shift schedules, extended hours and during weekends as per business needs