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German-Speaking Account Manager – Customer Success & Optimization

Added 3 days ago

German-Speaking Account Manager – Customer Success & Optimization - CBT | Career Page

CBT

German-Speaking Account Manager – Customer Success & Optimization

Barcelona, Spain

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Job Openings German-Speaking Account Manager – Customer Success & Optimization

About the job German-Speaking Account Manager – Customer Success & Optimization

German-Speaking Account Manager – Customer Success & Optimization

Role Overview

Are you passionate about driving client success and retention through strong relationship building? As an Account Manager for Customer Success in the fast-moving property and hospitality sector, you will provide ongoing support, optimize account performance, and contribute to account growth by implementing product and process improvements.

Key Responsibilities

Account Optimization & Retention

  • Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and long-term partnerships.
  • Proactively address host questions, concerns, and needs to improve satisfaction and sustainability.
  • Collaborate with hosts to maximize listing quality through tailored account optimization strategies.

Pipeline Management

  • Use Salesforce and other CRM/customer success tools to track progress, manage accounts, and optimize workflows.
  • Consistently meet or exceed individual outreach goals and engagement KPIs.
  • Manage a pipeline of high-value accounts, ensuring steady progress toward growth objectives.

Collaboration & Continuous Improvement

  • Champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements.
  • Work closely with sales teams, program managers, and internal stakeholders to achieve shared goals and refine best practices.
  • Stay current on industry trends and leverage new tools to maximize client success.
  • Participate actively in training, personal development, and knowledge-sharing initiatives.

Requirements

  • 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role.
  • BA/BS degree or equivalent practical experience.
  • C2 level of German and a strong command of English.
  • Excellent communication, relationship-building, and problem-solving skills.
  • Proven track record of meeting or exceeding sales targets in a fast-paced, performance-driven environment.
  • Strong organizational skills and ability to manage multiple client accounts simultaneously.
  • Excellent written, verbal, and phone communication skills.

Desirable Skills

  • Experience with Salesforce (SFDC), Mixmax, or similar customer success tools.
  • Background in hospitality, property management, or related industries.
  • Process improvement mindset with a focus on efficiency and quality.
  • Strong emotional intelligence and ability to build positive relationships.
  • Solution-oriented approach to problem solving.
  • Entrepreneurial mindset with innovation and initiative.
  • Strong collaboration and communication skills.
  • Open-mindedness and ability to value diverse perspectives.
  • Critical thinking and data-driven decision-making.

Benefits

  • Full-time position (39 hours/week) based in Barcelona.
  • Office-based role with a progressive path toward a potential hybrid model.
  • Salary: €30,000 gross/year + up to €3,500 gross/year performance bonus.
  • Referral program with bonuses for successful candidate referrals.
  • Relocation support for candidates moving from outside Spain.
  • Ongoing skill development and sales training opportunities.
  • Clear career growth path supported by coaching and a collaborative team environment.
  • Prime office location at the World Trade Center Barcelona.

If you have strong customer-centric and sales skills and enjoy working in a dynamic environment, we encourage you to apply.

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