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Customer Support Advisor (German Speaker)

Customer Support Advisor (German Speaker) - CB Talents SP | Career Page

Customer Support Advisor (German Speaker)

Porto, Portugal

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Job Openings Customer Support Advisor (German Speaker)

About the job Customer Support Advisor (German Speaker)

Role Overview

We are looking for a German-speaking Customer Support Advisor to join an international service organization based in Athens. In this role, you will support customers across multiple communication channels while delivering a consistent, high-quality service experience.

Key Responsibilities

  • Manage inbound customer interactions in German via phone, email, and digital channels

  • Provide assistance related to product usage and basic troubleshooting

  • Handle inquiries regarding orders, deliveries, returns, and account-related matters

  • Deliver effective after-sales support with a customer-focused approach

  • Accurately record customer interactions in internal CRM systems

  • Meet defined quality, productivity, and customer satisfaction targets

  • Identify complex cases and escalate them according to internal procedures

  • Collaborate with internal teams to ensure efficient and timely issue resolution

Candidate Profile

  • Native or near-native German (C1–C2)

  • Good command of English (B2 or higher)

  • Strong communication and problem-solving skills

  • High level of customer orientation and attention to detail

  • Ability to perform in a fast-paced, multicultural work environment

  • Basic computer literacy and confidence using CRM tools

  • Previous customer support experience is a plus, but not required

What We Offer

  • Relocation support for candidates moving to Greece, including:

    • Flight ticket

    • Temporary accommodation upon arrival

    • Assistance with housing search and local administrative processes

  • Competitive salary with performance-based bonuses

  • Fully paid training and structured onboarding

  • Private health insurance

  • International and multicultural workplace

  • Career development opportunities and internal mobility

  • Modern office facilities

Life in Athens

  • Sunny climate and Mediterranean lifestyle

  • Lower cost of living compared to other major European cities

  • A vibrant international and expat community

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