Call Center Agent (GDS Travel Consultant) - Cebu City - TASQ Staffing Solutions | Career Page

Call Center Agent (GDS Travel Consultant) - Cebu City

Cebu City, Cebu, Philippines

Job Openings Call Center Agent (GDS Travel Consultant) - Cebu City

Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule

Provide Expert Travel Consultation: Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options.
Handle Travel Bookings: Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget.
Manage Customer Service & Escalations: Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions.
Ensure Regulatory Compliance: Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies.
Supplier Coordination: Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics.
Administrative Duties: Prepare detailed travel documentation, reports, and maintain accurate and confidential client records.

Experience: At least 1 year of relevant experience as a Travel Consultant or in a similar role within the travel industry.
Experience handling escalated cases and direct passenger communication is an advantage.
Education: Bachelor's degree in Tourism, Hospitality Management, or a related field (preferred).
Technical Skills:
Familiarity and prior experience with GDS platforms such as Amadeus, Sabre, or Galileo is required
Proficient in Microsoft Office Suite and online booking/reservation tools.
Core Competencies:
Excellent communication, negotiation, and problem-solving skills.
Strong attention to detail and ability to perform well under pressure.
Capable of multitasking and efficiently managing multiple client inquiries.

Benefits:

Upon regularization:

- 10 VL, 10 SL, 5EL

- HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)