Tasks:

•Provide expert service support as L3 specialist for the service.

•Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.

•Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.

•Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.

•Problem corrective action plan proposals.

•Deploying bug-fixes in managed applications.

•Gather requirements, analyze, design and implement complex visualization solutions

•Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.

•Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.

•Provide technical feedback and mentoring to teammates

Qualifications:

•Willing to work NALA shift as well as Asia and EMEA.

•Strong problem-solving, analytical, and critical thinking skills.

•Strong communication skillset – ability to translate technical details to business/non-technical stakeholders

•Strong understanding of concepts: Power Platform

•Extensive experience with PBI, Sharepoint, SQL  

•Experience with building, testing, and deploying process.

•Nice to have: 

•Certifications in PowerPlatform, PBI 

•Willing to be cross-trained to all of the technologies involved in the solution