We are looking for a Service Desk Analyst to join our client's team and provide first-level technical support to end users through various communication channels such as calls, email, and chat. The role involves diagnosing and resolving hardware, software, network, and application-related issues, logging and tracking incidents, escalating complex problems to higher-level support teams when needed, and ensuring timely and accurate resolutions in line with established procedures and service level agreements. The Service Desk Analyst also assists in user education, service requests, and system access support, while maintaining high standards of customer service, adherence to company policies, and continuous improvement of service quality.