Description
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Healthcare Call Center Representative who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Healthcare Call Center Representative to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. Please note: internally, this role is referred to as a Lead Care Manager. While the position is 100% remote within the United States, candidates must be able to work Pacific Time business hours on a consistent basis.
Company
Pair Team provides a connected care ecosystem that pairs human clinicians and care teams with AI support to coordinate medical, behavioral, and social services for Medicaid and Medicare patients. Through partnerships with community organizations and local providers, the platform helps with housing, groceries, meals, shelter resources, transportation, scheduling, and medication refills, while supporting mental health care. The approach centers on whole-person care and trust-based community collaboration, combining CHWs, local organizations, and an AI health advocate to deliver faster, more coordinated care. The site cites peer-reviewed research showing 52% fewer ER visits, 39% fewer hospitalizations, and over $20,000 in annual savings per patient, and notes expansion to Medicare through the CMS ACCESS model.
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