Senior Account Manager – Strategic Accounts & Growth

Hi 👋 we’re Shortlister, a platform for video interviews, assessments, and identity verification. We help organisations run structured, high-quality selection processes while reducing time, cost, and risk. Our customers rely on us in high-stakes environments where outcomes, trust, and consistency matter.

We’re growing quickly and expanding into new areas, and we’re looking for a Senior Account Manager to take ownership of a high-impact portfolio, balancing established accounts with emerging opportunities, and driving both retention and meaningful expansion.

💼 The Role
Senior Account Manager
Portfolio of 50–100 customers across different sectors and use cases
Reporting to the Commercial Director
Working cross-functionally with Product and Customer teams

This is a high-ownership role for someone who can manage complexity, build strong relationships, and translate customer engagement into long-term commercial growth.

🎯 What success looks like
Strong renewal performance across your portfolio
Expansion of accounts through increased adoption and new use cases
Deep, multi-threaded stakeholder relationships
Clear visibility of growth opportunities across your accounts
Customers who see you as a trusted partner, not just a supplier

What you’ll be doing
You’ll own a diverse portfolio of customers at different stages of maturity, from established, high-value accounts to newer customers with significant growth potential. Your focus is to increase the value each customer gets from Shortlister over time and ensure that translates into retention and expansion.

Day-to-day, you will:
Own and develop a portfolio of 50–100 accounts
Build relationships with stakeholders across operational and strategic levels
Identify and drive expansion opportunities across teams, use cases, or regions
Lead structured check-ins and value-led conversations
Manage renewals and commercial discussions with confidence
Act as the voice of the customer internally
Navigate ambiguity as customer priorities evolve
Maintain clear account plans and pipeline visibility

This is not a reactive role. You’ll be expected to lead accounts forward and create momentum.

About you
You’re proactive, commercially minded, and comfortable operating without a fixed playbook.

You likely:
Have experience in SaaS account management, owning and growing customer relationships
Can demonstrate a track record of retention and expansion
Are confident managing a sizeable portfolio without losing depth
Build credibility with a wide range of stakeholders
Are naturally curious about how organisations operate and create value
Are comfortable leading commercial and ROI-driven conversations
Stay effective when priorities shift or information is incomplete
Communicate clearly and confidently
Take ownership and follow through

Experience working across multiple sectors or use cases is beneficial.

Why Shortlister?
We’re a small, ambitious team building technology used in high-trust, high-impact environments.

You’ll get:
🚀 Ownership of meaningful customer relationships
🧭 Direct access to leadership and influence over how we grow accounts
🧠 Input into product direction through customer insight
🏡 Flexible, UK-based working
📈 The opportunity to grow as the business scales

If you’re someone who can navigate complexity, spot opportunity early, and turn strong relationships into commercial growth, we’d love to hear from you.