Job Description

Proven experience on conducting requirement workshops with business stakeholders and SMEs.

Able to Elicit, document, and validate functional and non-functional requirements in the form of User Story document for the P&C Insurance PAS system such as INSIS etc and Broker Portal Application.

Good understanding on documenting requirements for External Portals (like Broker Portal) developed from Scratch.

Good Knowledge on P&C Insurance and Medical Insurance Domain from USA/UAE market

Good experience in creating workflow diagram and activity diagram

Key Responsibilities • Conduct requirement workshops with business stakeholders and SMEs. • Elicit, document, and validate functional and non-functional requirements for the portal. • Develop detailed process flows, user stories, and acceptance criteria. • Collaborate with UX designers to ensure portal usability and customer-centric design. • Work with technical teams on API integrations, data flows, and system interactions. • Support SIT, UAT, and end-user training by preparing test scenarios and validating outcomes. • Ensure traceability of requirements through design, build, and testing phases. • Act as the single point of contact for clarifying business rules during development.

Qualifications & Skills • 8+ years of experience as a Business Analyst in digital or portal development programs. • Strong knowledge of customer journey mapping, requirements engineering, and Agile delivery. • Experience in insurance/financial services domain highly desirable. • Strong understanding of API-based integrations, workflows, and self-service capabilities. • Excellent documentation, analytical, and stakeholder communication skills. • CBAP, CCBA, or Agile BA certification preferred.

Additional Information

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