Call Center Agent (REMOTE)
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Call Center Agent (REMOTE)

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments:

  • Member Services: Inbound customer support
  • Retention: Inbound retention and customer engagement
  • Pre-Cancel Services: Outbound re-engagement and light collections
  • Third-Party Collections: Available by request only

Schedules & Availability

  • Training Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST (First two weeks)

  • Post-Training Schedule: Monday to Friday, 10:00 AM – 7:00 PM CST

  • Attendance Requirements:

  • 100% attendance required during training

  • Ongoing attendance must meet a minimum of 93% to qualify for bonuses

Key Responsibilities

  • Handle a high volume of inbound and outbound customer calls

  • Resolve customer inquiries efficiently and professionally

  • Document all call activity accurately using internal systems

  • Adhere to all compliance and operational guidelines

  • Maintain performance metrics including attendance and key performance indicators (KPIs)

  • Fluent in spoken and written English

  • Basic computer literacy and ability to navigate multiple applications

  • Must pass a background check

  • Professional communication skills and customer service aptitude

  • 100% attendance required during the first 3 weeks of training

Work Environment Requirements

  • A private, quiet, and secure workspace free from distractions

  • No public or shared environments permitted during work hours

    Technical Requirements

  • Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported)

  • Dual Core 2 GHz processor (or better)

  • Minimum 4GB RAM

  • At least 80GB available hard drive space

  • Monitor: 18” or larger, with a resolution of 1920x1080

  • Wired keyboard and mouse (wireless peripherals not allowed)

  • Wired headset with noise-canceling microphone

  • Hard-wired high-speed internet connection (no Wi-Fi or satellite connections):

  • Minimum download speed: 20 Mbps

  • Minimum upload speed: 10 Mbps

  • Firewalled router required (direct modem connections are not permitted)