Role Overview

As a Customer Onboarding Manager, you will own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch. You are responsible for driving time-to-value, coordinating integrations, leading customer trainings, and setting the foundation for long-term retention.

This is a project-management-driven, customer-facing role that requires strong organization, technical confidence, and the ability to manage multiple concurrent implementations in a fast-paced SaaS environment.

What You Will Be Doing

Serve as the primary point of contact during the first 30–60 days of the client's lifecycle.
Lead end-to-end onboarding and implementation for new Podium accounts.
Coordinate product setup, integrations, and account configurations.
Drive time-to-value by ensuring customers successfully launch and adopt the platform.
Conduct tailored onboarding sessions and full-team trainings across customer locations.
Proactively manage and resolve onboarding-related escalations.
Maintain detailed documentation and project tracking within CRM systems.
Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion.

What You Should Have

Fluent English (written and spoken).
3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement.
Proven ability to manage multiple projects simultaneously with clear deadlines.
Strong client-facing communication skills and executive presence.
Experience leading virtual trainings or customer workshops.
High attention to detail and strong organizational skills.
Analytical mindset with comfort reviewing usage data.
Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday.

What Will Make You Stand Out

Experience with Salesforce, Gainsight, or other customer success tools.
Experience working with SMB customers.
Experience coordinating integrations or technical implementations.
Process improvement or operations mindset.

What You Should Know

Onsite role – Zone 10, Guatemala City.
Monday–Friday, regular business hours.
Success in this role is measured by:
- On-time implementations
- Product adoption within first 30–60 days
- Successful handoff to CSM
- Customer satisfaction during onboarding

Benefits

Competitive Salary - Starting at Q.9,000
Law Benefits, Health and Life Insurance
13 paid holidays throughout the year,