Customer Success Specialist (Local) – Mandarin | Hotel Industry | KL - Velenosi&Meredith | Career Page

Customer Success Specialist (Local) – Mandarin | Hotel Industry | KL

Shah Alam, Selangor, Malaysia

Apply for Position Or refer someone

Job Openings Customer Success Specialist (Local) – Mandarin | Hotel Industry | KL

About the job Customer Success Specialist (Local) – Mandarin | Hotel Industry | KL

Customer Success Specialist (Local) – Mandarin | Hotel Industry | Kuala Lumpur (GTower)
Up to RM4500 + Language Allowance | 24/7 Rotational Shift (5 days work / 2 off) | Onsite | ASAP Start

We are hiring a Mandarin-speaking Customer Success Specialist to join a leading hotel industry support team based in Kuala Lumpur (GTower).

This role is ideal for candidates with strong customer service skills, a problem-solving mindset, and interest in financial services and banking operations.

Key Responsibilities:

• Educate customers on self-service banking and digital channels

• Conduct transaction verification callbacks and request supporting documents when required

• Understand customer needs and provide accurate, solution-focused support

• Perform KYC-related tasks in line with compliance requirements

• Maintain high service quality and customer satisfaction standards

Requirements:

• Fluent in Mandarin + English (spoken and written)

• Minimum SPM or equivalent qualification

• Willing to work in a 24/7 rotational shift environment

• Strong customer service and communication skills

• Hotel industry experience is an advantage

• Fresh graduates are encouraged to apply

Offer:

• Up to RM4500 + language allowance

• Structured training in hotel industry operations

• Exposure to KYC and regulated financial processes

• Career growth in financial services / customer experience

• Onsite role in a premium KL location (GTower)

Apply via dylan.nyamande@cbtalents.org
LinkedIn: www.linkedin.com/in/dylan-a78965140

Apply for Position
Or refer someone

Share

• Facebook
• Line
• [ LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://www.careers-page.com/cbtalents-10/job/RY7R4W8X&title=Customer Success Specialist (Local) – Mandarin | Hotel Industry | KL)
• X (Formerly Twitter)
• Whatsapp
• [ Email](https://www.careers-page.com/cbtalents-10mailto://?&subject=Job: Customer%20Success%20Specialist%20%28Local%29%20%E2%80%93%20Mandarin%20%7C%20Hotel%20Industry%20%7C%20KL&body=Hi there,%0D%0A %0D%0A I would like to share with you this job:%0D%0A %0D%0A https://www.careers-page.com/cbtalents-10/job/RY7R4W8X%0D%0A %0D%0A Best regards%0D%0A)

Powered by Manatal