We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

This is a 3-month contract (with possible extension) and requires weekend coverage only, across two different shifts: Saturday–Sunday from 10:00 PM to 05:00 AM, and Sunday from 05:00 AM to 12:00 PM (Central Time).

Responsibilities

Monitor internal communication channels and systems to identify anomalies, incidents, or irregular behaviors Triage incidents and determine whether issues are related to bugs, configuration, or expected behavior Create, update, and track tickets using JIRA, ensuring all relevant details are properly documented Escalate issues to the engineering team in a timely and accurate manner, following established protocols Provide clear and consistent updates to clients regarding issue status and next steps Ensure proper documentation of incidents, actions taken, and follow-ups Collaborate with cross-functional teams to maintain visibility and continuity during incidents Support basic troubleshooting and data validation when needed

Technical Support Analyst (Weekend Coverage)