We're seeking a scrappy, process-driven, and customer-focused SMB Account Manager to join our dynamic team. The ideal candidate will have 3+ years of client-facing experience and a proven track record of driving results in a fast-paced environment. The SMB Account Manager will play a crucial role in managing relationships with our most valuable small- and medium-sized clients at rapidly growing healthcare clinics, collaborating closely with business owners, on the ground users, and C-suite executives to drive value and ensure long-term client success.

What you'll do:

• Serve as the dedicated point of contact for a portfolio of high-value SMB accounts, building and maintaining strong, long-lasting partnerships.

• Provide SME and thought leadership to SMB clients, leveraging deep industry expertise and running training and enablement in order to help customers adopt Camber best practices and leverage our data/insights.

• Act as the "voice of the customer" for SMB accounts — partner with internal Engineering teams to provide critical product feedback, assist with SMB feature roll-outs, and ensure consistently high Net Promoter Scores (NPS) through exceptional client experiences.

• Build and organize ticket management process, while also taking ownership in investigating and resolving complex issues, bugs, or other challenges specific to SMB clients.

• Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end, with a focus on SMB-specific complexities and requirements.

• Utilize advanced Excel and data analysis skills to generate in-depth reports, derive actionable insights, and present strategic recommendations to both SMB clients and internal stakeholders.

• Proactively identify and cultivate high-value referrals and expansion opportunities within existing SMB accounts to drive significant new business growth and expand Camber's market share in the SMB segment.