Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health.

Job Details

Under the general direction of the Sr. Manager International, Collections, direct and supervise the daily activities and processes of the Global Shared Services Accounts Receivable department including: Credit (data preparation and credit worthiness assessments); Collections (customer statement reconciliations, correspondence, data entry, discrepancy resolution), Operations (customer inquiry research & response, transaction processing) and Cash Application (applying remittance as instructed and/or working with customer / collectors through resolution).

Responsibilities:

• Monitor the activities of the Global Shared Services Accounts Receivable associates within the assigned sub-functional area within the department; ensures proper and consistent compliance with company approved policies and procedures.

• Direct and supervise the day-to-day efforts of the Accounts Receivable department to ensure accurate review and resolution of disputed and/or unresolved items.

• Responsible for the daily Accounts Receivable processing activities such as: Credit (data preparation and credit worthiness assessments); Collections (customer statement reconciliations, correspondence, data entry, discrepancy resolution), Operations (customer inquiry research & response, transaction processing) and Cash Application (applying remittance as instructed and/or working with customer / collectors through resolution).

• Negotiates with suppliers as needed. Responsible for the prompt review and resolution of vendor and customer related issues.

• Manages workflow within assigned sub-functional area and continuously evaluates performance of Accounts Receivable associates based on departmental goals and objectives; perform the appropriate level of counseling and coaching in order to maintain optimal performance standards and keep associates motivated and engaged.

• Responsible for associate relations functions including hiring, terminating, performance management, development and training.

• Provide regular feedback to the GFSS Credit & Collection lead team members and escalate issues when appropriate; provides feedback for opportunities to improve standard operating procedures.

• Work closely and communicate regularly with customers, other GFSS & functional AB teams, Management, and/or Accounting departments.

• Presents recommendations for improved and proposed processes.

• Performs related duties as assigned.

Education:

Four year bachelor's degree in accounting or a related field strongly preferred; normally requires four (4) years related and progressively responsible experience; prior supervisory experience preferred; SAP Accounts Receivable system experience and Salesforce Customer Relations Management (CRM) or corollaries strongly preferred.

Skills and Knowledge:

• Solid understanding of all aspects of Accounts Receivable business processes and practices (from Credit evaluation through Collection Strategies and Cash Application)

• Ability to maintain confidentiality

• Ability to communicate effectively both orally and in writing

• Strong leadership skills

• Strong interpersonal skills

• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

• Strong negotiating skills

• Strong organizational skills; attention to detail

• Strong mathematical and analytical skills Good presentation skills

• Strong working knowledge of Microsoft Word, Excel and Outlook

#LI- Hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Gross Salary Range (Monthly)

€4,657.55 - €6,653.67

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB