BTSE Group is seeking a Senior VIP Relationship Manager to provide high-quality support and relationship management for our most valued clients. This role does not require extensive industry experience and is well-suited for candidates with backgrounds in customer service, hospitality (e.g., hotel guest relations), luxury retail, airline customer relations, or other high-end service industries. The ideal candidate is highly responsive, detail-oriented, and proactive, ensuring VIP clients receive an exceptional experience.

Responsibilities:

• VIP Relationship Ownership: Cultivate strong, trusted relationships with high-value clients by understanding their needs and delivering proactive, white-glove service.
• Real-Time Client Support: Respond to VIP inquiries with speed, accuracy, and professionalism across various channels (chat, email, and calls).
• Issue Tracking & Resolution: Manage and follow up on client requests end-to-end, ensuring timely resolution and high client satisfaction.
• Client Experience Enhancement: Anticipate VIP needs and provide customized, concierge-level support with a solutions-oriented mindset.
• Cross-Functional Coordination: Act as the bridge between clients and internal stakeholders (Customer Support, Business Development, Product), ensuring seamless issue escalation and resolution.
• Service Improvement Initiatives: Contribute to the refinement of internal processes and play a key role in shaping the VIP operations framework.

Requirements:

• At least 5 years of experience in premium service environments such as hotel guest relations, luxury retail, private banking support, or airline VIP services.
• Excellent communication skills in both English and Chinese (written and spoken), with the ability to serve a global client base.
• Strong interpersonal and client-handling skills, with a passion for delivering best-in-class service under pressure.
• Highly detail-oriented and organized, with the ability to multitask and manage competing priorities effectively.
• Demonstrated maturity, discretion, and professionalism when dealing with confidential or sensitive client matters.

Nice to Haves:

• Prior experience supporting international or high-net-worth clientele.

Perks & Benefits:

• Competitive total compensation package
• Various team-building programs and company events
• Comprehensive healthcare schemes for employees and dependents
• And many more! Apply and let us tell you more!

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