Client Experience Consultant with Swedish - Global Brands (remote)

Within your role, some of your responsibilities will be:

• Respond promptly to customer inquiries via (emails, chat, and telephone) depending on project.
• Handle complaints, and provide appropriate solutions.
• Direct unresolved requests and issues to internal departments and follow up to ensure resolution.
• Record inquiries, comments, and complaints.
• Enhance customer experience through feedback you give to Product teams.
• Make outbound calls to help customers or ensure resolution when necessary.
• Handle daily internal back-office tasks.