Description
The Genesys Cloud Support Engineer provides customer assistance to resolve identified concerns ensuring an optimal customer experience. Through diagnosis of the presenting issues along with review of application programming determines the root cause and an appropriate solution implementing the fix or directing the customer on how to implement the solution. Support may be of a minor or complex nature.
Company
TTEC Digital offers a suite of customer-experience technologies and services designed to help organizations plan, deploy, and optimize interactions across channels. Its capabilities span AI-powered analytics, contact-center technology, CRM, omnichannel engagement, CX strategy and design, and data analytics, plus SurroundCX Managed Services for ongoing operations. The site emphasizes partnerships with leading CX platforms and features customer stories from global brands to illustrate how its solutions connect conversations with measurable business outcomes. The focus is on enabling clients to design and manage better customer journeys at scale.
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