Description

Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Croatian/English-Speaking Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.

Key Responsibilities

• Handle incoming customer and partner queries via phone, email, and chat in both Croatian/Bosnian/Serbian and English
• Assist with reservations, cancellations, modifications, and general travel-related issues
• Provide guidance on platform tools, policies, and procedures
• Log all interactions in the CRM system, ensuring accuracy and follow-up
• Identify issues, resolve them quickly, and escalate when necessary
• Maintain professionalism and empathy, particularly in stressful situations
• Consistently meet service quality and customer satisfaction goals

Requirements

• Fluency in Croatian/Bosnian/Serbian and English (verbal and written)
• Strong computer and multitasking skills
• Excellent problem-solving and communication abilities

Will be considered a great asset if you have:

• Previous customer service, travel, or hospitality experience

Benefits

• Competitive Salary
• 1200€ Sign-on Bonus
• 50€ Meal Voucher
• Monthly Performance Bonus
• Private Life and Health Insurance
• 25 days of Annual Leave
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation