At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a Technical Account Manager (TAM) to join our growing organization in Bogota, Colombia. 

This is a 100% remote opportunity!

The  Technical Account Manager will steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience.

What You Will Do:

• Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.  
• Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.  
• Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.  
• Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes.  
• Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.  
• Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.

   

What You Will Bring:

• Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms. 
• Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures. 
• Reading, writing, and speaking fluency in the English language is a MUST-HAVE
• Ability to translate client goals into actionable technical plans and lead cross-functional execution. 
• Strong communication, stakeholder management, and executive-level summarization skills. 
• Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools.

 

COP 0 - 0 a year