Delivery Centre Leader (Hybrid, Dayshift) - Makati - TASQ Staffing Solutions | Career Page

Delivery Centre Leader (Hybrid, Dayshift) - Makati

Makati, Metro Manila, Philippines

Job Openings Delivery Centre Leader (Hybrid, Dayshift) - Makati

Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

As Delivery Centre Head:
Serve as the face of the company in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition initiatives.
Drive Centres culture and ensure alignment with broader company values and delivery standards.
Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
As Head of Delivery:
- Integrate Philippines Centre operations into the broader company framework, ensuring seamless service delivery of global and regional functions.
- Collaborate with the company and global/regional function leaders to develop and grow the Centres service offerings based on market needs.
- Drive strategic expansion including jurisdictional growth, team scale-up, delivery excellence, and client-centric innovation.
Strategic Focus Areas:
- Client Management: Oversee client transitions, solutioning, and project onboarding to the Centre.
- Sales Alignment: Represent the company in the Philippines in global and regional sales initiatives.
- Risk Management: Assess and escalate risks appropriately across delivery and support services.
- Process Excellence: Implement First Pass Yield, Lean, and Continuous Improvement methodologies to drive delivery innovation.
- Business Continuity: Maintain compliance with BCP and certifications like ISO/SOC through rigorous internal audits.

Minimum 15 years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
Strong leadership track record, including managing large-scale teams across functions and geographies.
Proven success in team hiring, engagement, succession planning, and culture-building.
Experience managing risk, quality, and client satisfaction in a matrixed delivery organization.
Strong command of process excellence and continuous improvement methodologies (e.g., Lean, Six Sigma).
MBA, FP&A, or equivalent post-graduate education is preferred.
Excellent communication and collaboration skills across global stakeholders.
IT service delivery experience , strong in people leadership and experience in building / running a DC

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