Assistant Manager - Training (Cebu) | Onsite - TASQ Staffing Solutions | Career Page

Assistant Manager - Training (Cebu) | Onsite

Cebu City, Cebu, Philippines

Job Openings Assistant Manager - Training (Cebu) | Onsite

Work Setup: Onsite (Cebu)

Function: Training

Qualifications:

At least 2 years in college (No back subjects)
Minimum of 2 years experience as Training Supervisor in a BPO/call center environment

Responsibilities:

Take charge of the entire process with careful attention, proactively addressing any challenges or deviations, while continuously seeking opportunities to make incremental improvements that boost both efficiency and effectiveness.
Deliver ongoing coaching, constructive feedback, and tailored guidance to team members, empowering them to elevate their skills, enhance performance, and contribute meaningfully to the team's success.
Support new hires with comprehensive onboarding and training, ensuring they quickly gain confidence and productivity on the floor through clear instructions, mentorship, and consistent follow-up.
Respond swiftly and effectively to escalations, working closely with stakeholders and maintaining open communication with clients and team members to resolve issues promptly, minimize impact, and build trust.
Share valuable insights on process improvements and system enhancements with the team, helping them better understand workflows and tools to drive stronger operational results.
Participate in client interactions at the supervisory level when needed, communicating professionally, addressing concerns, and fostering robust relationships that support business goals and client satisfaction.

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