You’ll own post–go-live success for our largest customers: managing executive relationships, controlling the ROI narrative, and ensuring customers realize and understand the value Vitalize delivers. You’ll act as a player–coach—personally managing key accounts while building the systems, tooling, and operating cadence that will scale Customer Success as we grow past our next phase.

You’ll work directly with the founders, Deployments, and Customer Ops to ensure we are proactive, data-driven, and disciplined in how we manage customer health and expansion opportunities. We strongly believe gold-standard customer success can truly be a real differentiator. You will define what gold-standard looks like in this role.