About the job: CS - Center of Excellence Assistant Manager (BGC, Taguig) | Onsite\n\nWork Setup: Onsite (BGC, Taguig)\n\nSchedule: Shifting Schedules \n\nResponsibilities:\n\n* Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization\n* Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions\n* Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents/team leads\n* Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence\n* Customer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture\n\nRequirements:\n\n* Relevant years of experience: 5 years minimum BPO experience in customer service\n* Leadership experience: 4 years minimum handling a team for customer service accounts\n* Educational attainment: College graduate any course\n* Amenable to working in shifting schedules.\n* Amenable to work ONSITE BGC, Taguig\n* Able to start ASAP.\n\nBenefits:\n\n* HMO for Employee and 2 Dependents (On Day 1)\n* Quarterly performance bonus\n* Outstanding career development opportunities and exposure to multiple accounts\n* Weekends Off