Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account Specific Roles and Responsibilities:

Document Management and Data Entry

• Process documents uploaded into the Brightree Document Management System.

• Ensure accuracy and completeness of uploaded records.

• Maintain organized digital filing systems for quick retrieval and compliance purposes.

Billing and Payment Posting

• Post incoming payments and process billing activities in the Brightree system.

• Verify and reconcile payment entries to ensure accuracy.

• Address discrepancies in payments or billing issues promptly.

Fax Processing

• Monitor and manage a shared inbox for incoming fax requests.

• Categorize faxes based on their nature (e.g., pickup requests, renewals, changes).

• Assign priority levels to faxes and ensure timely processing based on urgency.

Requirements

• At least 6 months experience in a Healthcare Account (US Healthcare Insurance)
• Must have experience using and windows based medical software (Brightree, Apachetta, Etc.)
• Proficient in using MS Excel
• Good verbal and written English communication skills
• Willing to work onsite in Shaw Blvd, Mandaluyong
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives