Customer Success Specialist (Mandarin) - Velenosi&Meredith | Career Page

Customer Success Specialist (Mandarin)

Petaling Jaya, Selangor, Malaysia

Job Openings Customer Success Specialist (Mandarin)

About the job Customer Success Specialist (Mandarin)

Customer Success Specialist (Mandarin) – Petaling Jaya, Malaysia

We are hiring a Mandarin-speaking Customer Success Specialist to join a customer support team based in Petaling Jaya, Selangor. This role focuses on delivering high-quality support to customers through phone and email channels.

Key Responsibilities

Respond to customer enquiries via inbound calls and email
Manage customer concerns and provide accurate information
Educate customers on self-service and digital banking options
Conduct call-backs for transaction verification when required
Request and follow up on supporting documentation
Perform KYC-related tasks in accordance with company procedures
Identify customer needs and provide appropriate solutions

Working Hours

Rotational shifts (24/7 coverage)
5 working days per week, 2 days off

Requirements

Fluency in Mandarin and English (spoken and written)
Minimum education: SPM or equivalent
Strong communication and interpersonal skills
Ability to work rotating shifts
Customer-focused mindset with problem-solving skills
Willingness to learn and adapt

Preferred Qualifications

Experience in customer service, especially in banking or financial services, is an advantage

What We Offer

Competitive salary
Signing bonus of RM 4,000 (subject to terms and conditions)
Training and development opportunities

Additional Information

Fresh graduates are encouraged to apply
No fees are charged at any stage of the recruitment process

Interested? Contact directly:

Marco Velenosi

WhatsApp: +39 334 619 6398

Email: marco.velenosi@cbtalents.com

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