About the Role

As an HR Operations Specialist at FreshBooks, you will be crucial for maintaining the daily functionality of the Human Resources department. You will focus on providing a smooth, data-driven experience for all employees and contractors, managing the process from onboarding to offboarding. Your role involves scaling HR processes and ensuring the accuracy of global HR data. As a vital part of the HR Operations team, you will offer supportive and practical assistance. Ultimately, boosting employee satisfaction and overall organizational effectiveness.

NOTE: This role can be worked remotely from the above location. Occasional travel to our downtown Toronto office may be required.

What You'll Do

• Own HR data integrity by performing regular auditing and accurate data entry within the HRIS (BambooHR), ensuring compliance with local laws and data privacy regulations.
• Facilitate the core employee lifecycle for a global workforce, including onboarding, offboarding, and administering benefits and leaves across multiple regions.
• Serve as the primary point of contact for all employee inquiries via Jira, Slack, and email, providing professional and timely service resolution.
• Identify and implement process improvements to automate manual tasks and scale HR operations for a growing global workforce.
• Lead the end-to-end global leave lifecycle, acting as an empathetic partner to employees and managers from initial request through reintegration.
• Oversee the lifecycle and compliance documentation for global independent contractor and vendor partners.
• Partner with Finance to ensure accurate and timely submission of all payroll-impacting data, such as new hires, exits, leaves, and salary changes.

What You'll Bring

• Bachelor’s degree in Human Resources, Business Administration, or equivalent relevant experience.
• Proficiency navigating GSuite, Slack, and project management/ticketing software like Jira or similar
• Hands-on experience maintaining an HRIS.
• Understanding of the complexities involved in supporting employees across different countries and time zones.
• Exceptional attention to detail and organizational skills.
• Ability to handle sensitive and confidential information with discretion.

You'll Stand Out If You Have

• Experience with BambooHR
• Benefits/Pension administration experience in Canada, United States and the Netherlands
• Familiarity with Employer of Record (EOR) platforms (e.g. Deel, Remote, Atlas)

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