About the Role

As an HR Operations Specialist at FreshBooks, you will be crucial for maintaining the daily functionality of the Human Resources department. You will focus on providing a smooth, data-driven experience for all employees and contractors, managing the process from onboarding to offboarding. Your role involves scaling HR processes and ensuring the accuracy of global HR data. As a vital part of the HR Operations team, you will offer supportive and practical assistance. Ultimately, boosting employee satisfaction and overall organizational effectiveness.

NOTE: This role can be worked remotely from the above location. Occasional travel to our downtown Toronto office may be required.

What You'll Do

Own HR data integrity by performing regular auditing and accurate data entry within the HRIS (BambooHR), ensuring compliance with local laws and data privacy regulations.
Facilitate the core employee lifecycle for a global workforce, including onboarding, offboarding, and administering benefits and leaves across multiple regions.
Serve as the primary point of contact for all employee inquiries via Jira, Slack, and email, providing professional and timely service resolution.
Identify and implement process improvements to automate manual tasks and scale HR operations for a growing global workforce.
Lead the end-to-end global leave lifecycle, acting as an empathetic partner to employees and managers from initial request through reintegration.
Oversee the lifecycle and compliance documentation for global independent contractor and vendor partners.
Partner with Finance to ensure accurate and timely submission of all payroll-impacting data, such as new hires, exits, leaves, and salary changes.

What You'll Bring

Bachelor’s degree in Human Resources, Business Administration, or equivalent relevant experience.
Proficiency navigating GSuite, Slack, and project management/ticketing software like Jira or similar
Hands-on experience maintaining an HRIS.
Understanding of the complexities involved in supporting employees across different countries and time zones.
Exceptional attention to detail and organizational skills.
Ability to handle sensitive and confidential information with discretion.

You'll Stand Out If You Have

Experience with BambooHR
Benefits/Pension administration experience in Canada, United States and the Netherlands
Familiarity with Employer of Record (EOR) platforms (e.g. Deel, Remote, Atlas)

#LI-SR1 #LI-REMOTE