Role and Responsibilities n Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader n Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process n Assures and exerts of activities leading to effective cooperation with clients in the area of ICSR Management n Providing support to other activities undertaken by the project team on behalf of the client and the company n Line Manages assigned ICSR staff n Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency) n Proposes process changes to ICSR Operational Lead n Manages ICSR deviations with ICSR Operational Lead support n Reviews trackers and timesheet data and ensures accuracy n Is involved in ICSR processing and 2nd QC of cases n Operates as the assigned team SME and supports other SMEs