At SpeakIt, we are looking for German-speaking professionals to join our team as Travel Representatives for a leading flight booking platform serving the DACH region (Germany, Austria, Switzerland).

If you are passionate about travel, enjoy helping customers, and thrive in a fast-paced environment, this is your opportunity to grow your career in the airline and tourism industry.

Responsibilities

Handle high-volume inbound calls and emails related to flight bookings
Assist customers with reservations, modifications, cancellations, and refunds
Provide full customer journey support (pre-sale and post-sale)
Promote and sell travel add-ons such as insurance, baggage, and parking
Deliver high-quality service while managing customer inquiries and complaints professionally
Maintain accurate records using CRM systems
Collaborate with team members to ensure smooth operations and customer satisfaction
Fluency in German (C1–C2 level, written and spoken)
Good command of English (B2 level)
Minimum 1 year of customer-facing experience
Previous call center experience is required
Tech-savvy with good knowledge of CRM systems
GDS knowledge (Amadeus/Sabre) will be considered an advantage
Strong communication and problem-solving skills
Ability to multitask and work under pressure
Team-oriented mindset with a resilient and solution-driven approach
Monthly gross salary: 1,550€
Indefinite contract
100€ monthly UP Card
Private life and health insurance
Transportation card (provided after the first month)
5-week paid on-site training
Opportunity to work in a dynamic and international environment

Only CVs in English will be reviewed.

German Travel Representative | Tourism Industry - Athens

Responsibilities