You'll be embedded with our most important customers — not to write code in a corner, but to grow accounts by making Firecrawl indispensable. You'll run onboarding, lead demos, build POCs, drive expansion conversations, and be the technical face of Firecrawl that customers trust and want to keep working with. This is a customer-facing engineering role where your success is measured in revenue, not commits.

What We're Looking For

Someone who spends most of their time talking to customers, not coding alone. You're energized by customer calls, not drained by them. You'd rather be on a Zoom walking someone through an integration than heads-down in an IDE. The code you write exists to unblock a customer or close a deal — not for its own sake.

Technically deep enough to build what customers need to buy. You can build POCs, debug integrations, write against our API, and go deep on technical architecture conversations. You're not a sales rep who needs an engineer on every call — you are the engineer on the call.

Strong on-camera presence, confident on discovery calls and business reviews. You can run a demo without a script, handle live questions with poise, and hold a room (or a Zoom) with technical and non-technical stakeholders alike. People trust you because you're credible, clear, and genuinely helpful.

Growth-minded. You think about accounts in terms of expansion potential, not just support tickets. You see a customer using Firecrawl for one use case and immediately start thinking about the other three they should be using it for.

Fast to ramp on complex products. You'll develop a deep understanding of Firecrawl's API, infrastructure, and competitive landscape — not by reading docs, but by deploying it with real customers under real constraints.

Backgrounds that often do well: Solutions engineers or SEs at API/devtools companies. Customer-facing engineers at startups who owned the full lifecycle from demo to deployment. Technical account managers who actually built things. Ex-founders who sold and delivered their own product.

What We're NOT Looking For

Backend engineers who don't want to talk to customers. This role is 70% customer-facing, 30% building. If you'd rather stay in your IDE all day, this isn't it.

Traditional CSMs who can't go deep technically. Relationship management matters, but you earn trust through technical credibility — building POCs, debugging live, and knowing the product cold. If you need an engineer on every customer call, this isn't the right fit.

People who wait to be told which accounts to focus on. You own your book of business. You identify expansion opportunities, prioritize your own pipeline, and drive revenue without someone handing you a list every morning.

Slow movers. Customers are evaluating us alongside alternatives in real time. If you can't turn around a POC in days, not weeks, you'll lose deals here.

A Note On Pace

We operate at an absurd level of urgency because the window for what we're building won't stay open forever. If that excites you, keep reading. If it doesn't, no hard feelings — but this role probably isn't for you.

Benefits & Perks

Available to all employees

Salary that makes sense — $150,000–$250,000/year, based on impact, not tenure

Own a piece — Up to 0.10% equity in what you're helping build

Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge

Parental leave — 12 weeks fully paid, for moms and dads

Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human

Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally

Team offsites — A change of scenery, minus the trust falls

Sabbatical — 3 paid months off after 4 years, do something fun and new

Available to US-based full-time employees

Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works

Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs

Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind

Doctegrity telehealth — Talk to a doctor from your couch

401(k) plan — Retirement might be a ways off, but future-you will thank you

Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit

Pet insurance — Because fur babies are family too

Available to SF-based employees

SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy

E-Bike transportation — A loaner electric bike to get you around the city, on us

Location: San Francisco, CA or Remote (Americas, UTC-3 to UTC-10) Job Type: Full-Time (SF) OR Contract (Remote) Experience: 3+ years in a customer-facing technical role or equivalent Visa: US Citizenship/Visa required for SF; N/A for Remote