Location: Medellin, Colombia (Relocation not provided)

We are looking for a talented Live Streaming Operations Manager. You’ll be responsible for leading the day-to-day operations of a live streaming studio, ensuring stable and uninterrupted 24/7 performance. You’ll oversee large on-site teams through multiple management layers, and you’ll be accountable for operational execution, people leadership, and service quality.

This position works closely with technical and central operations teams and plays a key role in supporting studio growth, expansion, and continuous operational improvement.

Key Responsibilities

Operations Management

• Manage, oversee, and lead a team of managers to ensure uninterrupted and smooth operation of the 24/7 Live Streaming Studio.
• Direct the team to ensure uninterrupted operation of the production facilities, meeting the company’s SLA.
• Ensure that the operation meets company objectives, supports continuous improvement, and strives for new achievements. 
• Oversee company projects in the facility related to the launch and expansion of studios.
• Manage project timelines, budgets, and roadmaps in coordination with relevant teams.

People Management & Performance

• Responsible for directing work across studio teams.
• Author and discuss performance appraisals with managers, create performance plans, address gaps, and build corrective action plans.
• Maintain continuous and organized communication with local team managers.
• Build operational SOPs for the live streaming studio
• Ensure execution of workflows and operational processes across all shifts.
• Maintain a safe, secure, and comfortable working environment for all studio employees.

Technical Oversight

• Ensure that all studio equipment and technical infrastructure are properly maintained, fully functional, and always kept in the best possible operational condition.
• Ensure fast, effective problem resolution during live operations, working closely with technical and network teams.
• Take ownership to ensure that technical issues are analyzed, addressed at the root cause, and do not reoccur.

Quality assurance & Reporting

• Ensure that quality and service standards are consistently enforced across all studio operations.
• Monitor the activity and identify errors, issues, and performance deviations in real time, ensuring they are addressed promptly.
• Identify solutions and recommend system and process improvements to enhance stability, quality, and efficiency.

Client & Stakeholder Communication

• Maintain continuous, structured, and professional communication with clients, global management, and internal stakeholders.
• Present periodic operational updates and KPI reports to global management and relevant stakeholders.

Required Skills & Qualifications

• Bachelor’s degree or higher.
• Proven experience managing large-scale operations, including leadership of 150+ employees across multiple teams or shifts.
• Demonstrated ability to manage fast-paced 24/7 operations.
• Highly organized, with the ability to plan, structure, and manage complex operational workflows.
• Strong data-driven operational skills, including advanced Excel proficiency and experience measuring SLAs, quality, and team performance.
• Solid people-management skills, including performance management, prioritization, and decision-making under pressure.
• Fluent in English and Spanish (written and spoken).

Advantages:

• Experience working with Power BI
• Experience working with Jira
• Background in live video streaming or broadcast operations.
• Experience in gaming operations, online or land-based.
• Experience in IT or other technical operations (networking, systems, or infrastructure).