Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Team Five9 has been at the forefront of the cloud transformation in contact centers, enabling organizations to transition from legacy on‑premise systems to modern cloud-based solutions. The cloud contact center space is now a major hub for innovation in real-time communications and a leading area for the application of Artificial Intelligence—especially Generative AI and Large Language Models (LLMs). Our Studio Product Engineering team develops a suite of cutting‑edge AI products that leverage industry-leading AI technologies from OpenAI, Google, IBM Watson, and Amazon, integrated seamlessly into Five9’s robust microservices platform. Our vision is to reimagine the way customers connect with brands. Our AI agents will deliver delightful, highly efficient self‑service experiences at super-human speed, while intelligently incorporating live agents whenever human interaction is required. These AI agents will also support live agents and empower supervisors and managers to optimize their blend of human and AI resources. This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will follow the hybrid work model of that location.

Sr Staff Software Engineer - AI | Studio