Description
Role Overview\n\nWe are seeking a proactive and strategic Client Solutions professional to drive growth and deepen client relationships across the Japan and Korea market. In this role, you will be responsible for managing end-to-end expert engagement delivery, providing high-value consulting insights, and expanding our footprint with both local and global clients. You will collaborate closely with cross-regional teams to ensure exceptional service and contribute directly to revenue growth and client retention. This position is ideal for someone who thrives in a dynamic, international environment and is passionate about delivering tangible business impact.\n\u200b\u200b\u200b\u200b\u200b\nKey Responsibilities\n\n1. Expert Network & Client Engagement Management\n* Manage the end-to-end process of matching clients with top-tier industry experts across China, SEA, Japan, Korea, India,EMEA and Americas.\n* Exercise informed judgment to grow key client accounts through strategic expert recommendations and consultation support.\n* Ensure high-quality, timely, and compliant delivery of expert insights to meet client research and strategic needs.\n\n2. Consulting Service Delivery\n* Provide direct consulting support to global corporate clients, including competitive analysis, industry benchmarking, Japan /Korea go-to-market strategy, and other strategic projects.\n* Translate client objectives into clear research and advisory solutions, delivering actionable insights.\n\n3. Client Retention & Revenue Expansion\n* Lead renewal discussions and proactively engage dormant accounts to maximize client activation and retention.\n* Identify upsell and cross-sell opportunities within existing accounts to deepen partnerships and drive revenue growth.\n\n4. Business Development & Cross-Regional Collaboration\n* Develop new client relationships within Japan/Korea seeking international expert insights.\n* Collaborate with Strategic Client Solutions teams across regions to deliver seamless, globally integrated service.\n* Enhance client stickiness through exceptional service and tailored engagement strategies.\n\n5. Strategic Initiatives & Adaptability\n* Contribute to innovative projects and process improvements in line with company transformation goals.\n* Maintain a client-centric, results-driven approach while adapting swiftly to evolving business needs and market dynamics.
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