Client Director - Amazon Connect

Location: United States (Fully Remote - Preferred locations: Seattle, Austin, New York)

Summary

Thunder is thrilled to continue expanding our strategic partnership with AWS, and we’re looking for a dynamic Client Director to join our team. In this high-impact role, you will be at the forefront of our collaboration with Amazon, leveraging our expertise in Amazon Connect, Service Cloud Voice, and Salesforce solutions to drive Contact Center as a Service (CCaaS) innovation and deliver transformative value to our clients.

As a seasoned technical seller, you’ll combine your deep technical knowledge and consultative sales skills to forge strong relationships within Amazon and with customers, positioning Thunder as a trusted partner in optimizing customer engagement platforms. This is a unique opportunity for a self-starter to be at the forefront of building Thunder’s Amazon Connect practice and AWS partnership.

We seek dedicated Services sellers who:

Bring a successful track record of solution selling within the Amazon partner ecosystem, and credibility with a deep POV of CCaaS within varying verticals
Are a lead-gen engine and strives to surpass metrics
Are passionate about building relationships, and collaboratively solving problems with customers and channel partners alike
Understand how to credibly scope consulting deals from a technical lens and work closely with project/engagement teams who are delivering the scope of work sold
Demonstrate Thunder’s core values by leading with transparency, empathy, ownership, and adaptability - with a good dose of grit!

“Day to Day” Role + Responsibilities

Sell Thunder’s best-in-class Amazon Connect multi-cloud implementation and managed services offerings
Hit and exceed expected Sales metrics, to include conducting at least four meaningful meetings a day
Partner with clients within varying verticals, serving as a trusted advisor, creating and executing tailored business plans for a consistent sales engagement process
Interact strategically with the sales teams at Amazon and their partners to establish new business relationships
Develop account strategy according to Thunder Sales Playbook, in partnership with practice leaders
Target, nurture, and grow key/buyer influencer relationships
Execute successful delivery hand-off by onboarding consultants thoroughly at the start of new projects
Ensure quality and client satisfaction via high-value touchpoints throughout projects
Partner consistently with Thunder Delivery leaders for successful sales outcomes
Update key activities in Salesforce CRM daily and keep pipeline deals accurately updated per the Thunder Sales playbook

Required Qualifications

5-7+ years of experience closing net new business
2-3+ years’ experience selling products and services into Contact Centers and/or selling services into the Amazon ecosystem, with a strong reputation with Amazon stakeholders and teams
In-depth knowledge of Amazon Connect platform capabilities
Experience in driving Contact Center as a Service (CCaaS) transformations
Consultative selling approach with the ability to position Amazon Connect value drivers to business and technical stakeholders
Understanding of Generative AI concepts used to optimize Agent and Customer experience via smart IVR, chatbots, assistants, etc.
Best-in-class communication and strategic presentation skills (ex., deck creation, thought leadership)
Winning record of overachievement on sales goals and accountability to metrics
Appetite for learning new skills and developing new knowledge sets
Bachelor's Degree preferred
Proficient with technology + productivity tools
- Current Thunder Sales tech stack: Salesforce CRM, Gong, Asana, Certinia (PSA)
Preferred Qualifications:
- Amazon Connect Certification(s)
- Sales Methodology training/certification