Client Director - Amazon Connect

Location: United States (Fully Remote - Preferred locations: Seattle, Austin, New York)

Summary

Thunder is thrilled to continue expanding our strategic partnership with AWS, and we’re looking for a dynamic Client Director to join our team. In this high-impact role, you will be at the forefront of our collaboration with Amazon, leveraging our expertise in Amazon Connect, Service Cloud Voice, and Salesforce solutions to drive Contact Center as a Service (CCaaS) innovation and deliver transformative value to our clients.

As a seasoned technical seller, you’ll combine your deep technical knowledge and consultative sales skills to forge strong relationships within Amazon and with customers, positioning Thunder as a trusted partner in optimizing customer engagement platforms. This is a unique opportunity for a self-starter to be at the forefront of building Thunder’s Amazon Connect practice and AWS partnership. 

We seek dedicated Services sellers who:

• Bring a successful track record of solution selling within the Amazon partner ecosystem, and credibility with a deep POV of CCaaS within varying verticals 
• Are a lead-gen engine and strives to surpass metrics
• Are passionate about building relationships, and collaboratively solving problems with customers and channel partners alike 
• Understand how to credibly scope consulting deals from a technical lens and work closely with project/engagement teams who are delivering the scope of work sold 
• Demonstrate Thunder’s core values by leading with transparency, empathy, ownership, and adaptability - with a good dose of grit!

 

“Day to Day” Role + Responsibilities

• Sell Thunder’s best-in-class Amazon Connect multi-cloud implementation and managed services offerings
• Hit and exceed expected Sales metrics, to include conducting at least four meaningful meetings a day
• Partner with clients within varying verticals, serving as a trusted advisor, creating and executing tailored business plans for a consistent sales engagement process
• Interact strategically with the sales teams at Amazon and their partners to establish new business relationships 
• Develop account strategy according to Thunder Sales Playbook, in partnership with practice leaders
• Target, nurture, and grow key/buyer influencer relationships
• Execute successful delivery hand-off by onboarding consultants thoroughly at the start of new projects
• Ensure quality and client satisfaction via high-value touchpoints throughout projects
• Partner consistently with Thunder Delivery leaders for successful sales outcomes  
• Update key activities in Salesforce CRM daily and keep pipeline deals accurately updated per the Thunder Sales playbook

Required Qualifications

• 5-7+ years of experience closing net new business
• 2-3+ years’ experience selling products and services into Contact Centers and/or selling services into the Amazon ecosystem, with a strong reputation with Amazon stakeholders and teams
• In-depth knowledge of Amazon Connect platform capabilities
• Experience in driving Contact Center as a Service (CCaaS) transformations
• Consultative selling approach with the ability to position Amazon Connect value drivers to business and technical stakeholders
• Understanding of Generative AI concepts used to optimize Agent and Customer experience via smart IVR, chatbots, assistants, etc.
• Best-in-class communication and strategic presentation skills (ex., deck creation, thought leadership) 
• Winning record of overachievement on sales goals and accountability to metrics
• Appetite for learning new skills and developing new knowledge sets
• Bachelor's Degree preferred
• Proficient with technology + productivity tools
  • Current Thunder Sales tech stack: Salesforce CRM, Gong, Asana, Certinia (PSA)

   

• Preferred Qualifications: 
  • Amazon Connect Certification(s)
  • Sales Methodology training/certification