Customer Success Manager (Mid-Market)

Customer Success Manager (Mid-Market) at Popl. Manage a portfolio of mid-market customers, ensuring onboarding, adoption, and value realization. Collaborate with internal teams to drive revenue retention, usage, and satisfaction within accounts. Responsibilities include onboarding, monitoring health, building relationships, customer education, business reviews, renewals and expansion, advocating for customers, cross-functional collaboration, and process standardization.